At Chromawings, your satisfaction is our top priority. Although we sell only digital products, we are committed to ensuring that our customers are fully satisfied with their purchases. Below is our return policy:

General Refund Policy: We offer a 14-day refund policy for all digital products. If you have a serious reason for a refund and agree not to use the product, we will honor your request. To initiate a refund, please contact us at hello@chromawings.com with your order details and the reason for your request.

Online Color Analysis Refund Policy: For our Online Color Analysis service, we offer a refund under the following conditions:

1. Quality of Information: If you are not satisfied with the quality of the information received.
2. Process Satisfaction: If you are not satisfied with the process.
3. Time Response: If we do not confirm receipt of your images within 24 hours and do not send the analysis within 48 hours of confirmation.
4. Incomplete Information: If the information provided is incomplete.
5. Unusable Format: If the analysis is delivered in an unusable format.

Please note that we will not issue refunds if the reason is simply that you do not like the season assigned to you. Refund requests must be based on one of the valid reasons mentioned above.

How to Request a Refund: To request a refund, please email us at hello@chromawings.com with the following information:

• Your order number
• A detailed explanation of the issue
• Any supporting evidence (if applicable)

Our team will review your request and respond promptly. We strive to ensure all refund requests are processed quickly and fairly.

Thank you for choosing Chromawings. We appreciate your business and are here to support you.

Best regards, The Chromawings Team